Windows Networking Troubleshooting by Mike Halsey & Joli Ballew

Author:Mike Halsey & Joli Ballew
Language: eng
Format: epub
Publisher: Apress, Berkeley, CA

User Error

Returning to what we said earlier about a PC that’s never used never having a problem, you’d be amazed just how much users who shouldn’t, or who perhaps shouldn’t even be able to, change settings and configurations on a PC actually do so.

To be honest, this is part of the point of asking the question “What’s changed?” It’s entirely possible that a networking issue has arisen because of a recent driver or Windows update. It’s fairly likely, though, that a problem has occurred because a user was trying to effect a change of their own on the PC that they shouldn’t have done.

This could be something as straightforward as connecting their PC to a different Wi-Fi network so as to get a better signal. Their Internet connection might now be great, but all of a sudden, they’ll find their network storage access is unavailable.

Unless the settings on a PC are locked down in Group Policy, all manner of changes can be made. This can cause particular issues with BYOD devices, where a user be will their own administrator. Here you don’t have the permissions you require to lock absolutely everything down. Thus, asking the “What’s changed?” question and pressing the user to be honest about what they might have done can save considerable amounts of diagnostic and repair time, not to mention wasted engineer site visits.

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